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Returns &
exchanges.

We want every Golden Veil Bridal order to arrive exactly as expected. Because many of our bridal pieces are limited or one-off items, we do not offer change-of-mind returns or exchanges. Your rights under New Zealand consumer law are not affected.

Change of mind

We do not accept returns or exchanges where you simply change your mind, choose the wrong size or colour, decide the item is no longer suitable, or your wedding plans change.

Please check the product description, measurements, colour and sizing information carefully before placing your order. If you are unsure about a dress, veil or accessory before purchasing, you are welcome to contact us for more information.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, is not as described, or we have supplied the wrong item, please contact us as soon as reasonably possible at [email protected].

Please include your order number, a description of the issue and photographs where relevant so we can assess the problem quickly.

Where an item does not meet the guarantees that apply under the New Zealand Consumer Guarantees Act 1993, we will provide the remedy required by law. Depending on the circumstances, this may include repair, replacement or refund.

How a return is arranged

  • Contact us before sending anything back.
  • We will confirm the next steps and, where appropriate, provide return instructions.
  • Please keep the item, packaging and any relevant photos until we have assessed the issue.
  • Items returned to us should be securely packaged to prevent additional damage in transit.

Return shipping

Where Golden Veil Bridal has supplied a faulty, damaged or incorrect item, we will provide return instructions and cover reasonable return costs where required by New Zealand law.

Please do not send an item back without contacting us first, as this can delay assessment of your return.

Your consumer rights

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you have under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer law.